BMW 5 Series: BMW Teleservices
Concept
Teleservices are services that help to maintain vehicle mobility.
General information
The offering depends on the equipment version of the vehicle and the country-specific variant.
For further information on the available services, the vehicle manufacturer recommends contacting a service center or the hotline/customer support.
Teleservices can comprise the following services:
- Service Request.
- Teleservice Report.
- Teleservice Battery Guard.
- Your dealer's service center.
- Roadside Assistance, see Owner's Manual for the vehicle.
- BMW Accident Assistance, see Owner's Manual for the vehicle.
Requirements
- Active ConnectedDrive contract, equipment with intelligent emergency call or BMW ConnectedDrive services.
- Cellular network reception.
- Standby state is switched on.
- "Agree and activate all"
- Consent for the data transfer completed in the data protection menu.
Service Request
Automatic Service Request
The Teleservice data on the vehicle's service requirements is sent automatically to the service center by BMW prior to the service deadline. If possible, the service center will contact you to arrange a service appointment.
This way, the dealer's service center can plan the necessary work in advance. This shortens the duration of the service appointment.
Manual Service Request
Concept
Using a manually initiated Service Request, data on the vehicle's service requirements is directly sent by BMW to the service center. If possible, the service center will contact you to arrange a service appointment.
General information
A Service Request can also be started via a Check Control message, see Owner's Manual for the vehicle.
Starting a Service Request
1. "APPS".
2. "Installed apps".
3. "Your service center".
4. "Call for service request".
READ NEXT:
Teleservice Report
Concept
Transmits technical data that is evaluated for the
ongoing development of BMW products from
the vehicle to BMW in regular intervals, if
needed.
General information
The Teleservice Report is fr
ConnectedDrive Services
Functional requirements
Subscription to the optional Convenience
Plan.
The date setting on the Control Display is
current, see Owner's Manual for the vehicle.
Cellular network reception must be
Vehicle apps
Concept
BMW ConnectedDrive Services offer the option
to display information regarding the weather or
sports, for example, on the Control Display using
apps and other functions.
Display BMW ConnectedDr
SEE MORE:
Software update
General information
The vehicle supports a large number of mobile
devices, for example mobile phones and MP3
players. Software updates are available for many
of the supported devices. The vehicle is kept upto-
date via regular vehicle software updates.
Updates and associated, current information is
Calls with multiple parties
General information
You can switch between calls or connect two
calls to a single conference call. These functions
must be supported by the mobile phone and
service provider.
Accepting a call while speaking to
another party
If a second call comes in during an ongoing call,
a call waiting signal soun
