BMW 5 Series Owners & Service Manuals

BMW 5 Series: Teleservice Report


Transmits technical data that is evaluated for the ongoing development of BMW products from the vehicle to BMW in regular intervals, if needed.

General information

The Teleservice Report is free of charge and is activated in vehicles that meet the following requirements:

  • Certain technical requirements are met.
  • Active BMW ConnectedDrive contract.
  • Equipment version with intelligent emergency call or ConnectedDrive services.

Neither personal data nor position data is transmitted.

Teleservice Battery Guard


If the battery charge state falls below certain values, BMW will inform you or your dealer's service center directly in defined cases or the next time the vehicle is started.

General information

If necessary and possible, the dealer's service center will contact you to arrange a service appointment.

The Battery Guard Teleservice is available on a country-specific basis and under the following conditions:

  • Certain technical requirements are met.
  • Active BMW ConnectedDrive contract.
  • Equipment version with intelligent emergency call or ConnectedDrive services.
  • To receive information from the Battery Guard Teleservice, your contact data must be stored in the ConnectedDrive portal.

Your dealer's service center


The preset service center is displayed and is possible to contact the service center.

General information

The following conditions must be met to enable use:

  • The user has registered using Connected‐ Drive access data.
  • The vehicle is assigned to the account in the ConnectedDrive customer portal.

Displaying service centers

The service center that is currently assigned to the vehicle is displayed as a contact in the vehicle.

1. "APPS".

2. "Installed apps".

3. "Your service center".

The assigned service center is displayed along with all its contact information.

Depending on the vehicle equipment, the following functions are available in the contact:

  • "Start guidance"
  • Call the service center.
  • "Compose email"

Updating BMW services


Starts the manual update of all services available in the vehicle.

Updating services

1. "APPS".

2. "Installed apps".

3. Press the button.

4. "Update apps and services".

Hotline/Customer Support


Contact the hotline/customer support for information on all aspects of your vehicle.

Calling the Hotline/Customer Support

1. "APPS".

2. "Installed apps".

3. "BMW Assist".

4. If necessary, "BMW Customer Relations".

The number of the hotline/customer support is displayed and a voice connection is established.

If a voice connection is not established, dial the number manually.


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