BMW 5 Series Owners & Service Manuals

BMW 5 Series: BMW Roadside Assistance

Concept

Contact the BMW Group Roadside Assistance if assistance is needed in the event of a breakdown.

General information

In the event of a breakdown, data on the vehicle's condition is sent to the vehicle manufacturer.

There are various ways of making contact.

  • Via a Check Control message.
  • Calling with a mobile phone.
  • Via the BMW Connected app.

Requirements

  • Active ConnectedDrive contract, equipment with intelligent emergency call or BMW ConnectedDrive services.
  • Cellular network reception.
  • Standby state is switched on.

Starting

If the vehicle is equipped with Teleservices, support is offered through Teleservice Diagnosis.

Via iDrive:

1. "ConnectedDrive".

2. "BMW Assist".

3. "BMW Roadside Assistance".

The contact to the Roadside Assistance of the manufacture is established.

A telephone number is displayed, if needed.

Select to dial the telephone number on a connected mobile phone.

Teleservice Diagnosis

Teleservice Diagnosis enables the wireless transmission of detailed vehicle data that is important for vehicle diagnosis. This data is transmitted automatically.

Teleservice Help

Depending on the country, the Teleservice Help enables a more in-depth diagnosis of the vehicle via wireless transmission.

You can launch Teleservice Help by requesting it through the Service Specialist.

1. Park the vehicle in a safe place.

2. Set the parking brake.

3. Control Display is switched on.

4. "Teleservice Help" The driving ability of the vehicle can be restored for specific functions.

If this is not possible, further measures will be initiated, for instance Roadside Assistance will be informed.

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