BMW 5 Series Owners & Service Manuals

BMW 5 Series: Emergency Request

Intelligent emergency call

Concept

In case of an emergency, an Emergency Request can be triggered automatically by the system or manually.

General information

Only press the SOS button in an emergency.

The Intelligent Assist system establishes a connection with the BMW Response Center.

For technical reasons, the Emergency Request cannot be guaranteed under unfavorable conditions.

Overview

SOS button.

Functional requirementsSOS button.

Functional requirements

  • Standby state is switched on.
  • The Assist system is functional.
  • If the vehicle is equipped with intelligent emergency call: the SIM card integrated in the vehicle has been activated.

Automatic triggering

Under certain conditions, for instance if the airbags trigger, an Emergency Request is automatically initiated immediately after an accident of corresponding severity. Automatic Collision Notification is not affected by pressing the SOS button.

Manual triggering

1. Tap the cover.

2. Press and hold the SOS button until the LED in the area of the button illuminates green.

  • The LED is illuminated green when an Emergency Request has been initiated.

    If a cancel prompt appears on the Control Display, the Emergency Request can be aborted.

    If the situation allows, wait in your vehicle until the voice connection has been established.

  • The LED flashes green when a connection to the BMW Response Center has been established.

    The BMW Response Center then makes contact with you and takes further steps to help you.

    Even if you are unable to respond, the BMW Response Center can take further steps to help you under certain circumstances.

    For this, data is transmitted to the BMW Response Center which serves to determine the necessary rescue measures. For instance, the current position of the vehicle, if it can be established.

    Even if you can no longer hear the BMW Response Center through the loudspeakers, the BMW Response Center may still be able to hear you.

The BMW Response Center ends the Emergency Request.

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